Shipping policy
Shipping Policy
Where we ship
We ship internationally. Enter your address at checkout to see if we deliver to your location.
Production time
Each rug is handwoven to order and takes about 15 days to be ready.
Delivery time
Once ready, shipping takes about 7 days. In total, expect your rug 3 to 4 weeks after ordering. [Delivery times may vary slightly depending on your destination.]
Shipping costs
[Free shipping / calculated at checkout based on destination].
Customs, duties and taxes
For international orders, import duties, customs fees and taxes may apply depending on your country. [These are included in the price / are the responsibility of the customer and are collected by the carrier or customs on delivery. Confirm which applies to your setup.]
Tracking
We email tracking details once your rug ships.
Delays
Customs and carrier delays are outside our control. If your order is running late, contact us.